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The company blames outsourced human customer service agents for the dip in quality. Read more: Klarna’s ‘overzealous’ AI-led cost reduction hits quality
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The company blames outsourced human customer service agents for the dip in quality. Read more: Did Klarna’s AI reliance affect customer service quality?
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In light of recent cyberattacks on financial institutions, Algosec’s Lloyd Hopper discusses the benefits of platformisation for security and agility. Read more: Platformisation and the future of financial data
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The highest-impact research will receive an overall award of €1m. Read more: Research Ireland and Gas Networks Ireland announce €2.7m innovation fund
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‘Cookies may seem harmless, but in the wrong hands, they’re digital keys to our most private information,’ says NordVPN cyber expert. Read more: 57m cookies from Irish users flood dark web, finds NordVPN
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The research indicated that Ireland needs to take urgent action in order to mitigate the significant risks. Read more: EPA report exposes Ireland’s vulnerabilities amid climate crisis
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With the investment, NomuPay intends to solidify its presence in Japan. Read more: Dublin’s NomuPay raises $40m from SoftBank Group company
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We spoke with Rhonda Doyle about Ireland’s energy transition and the technological advancements powering change. Read more: ‘Ireland is at a pivotal point in its energy journey’
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We spoke with Christian Buckner about the future of organisational AI and its potential to alter STEM careers. Read more: Intelligent automation is about reimagining not replicating
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In Ireland, AI-exposed roles have almost doubled since 2019, PwC report says. Read more: PwC finds number of jobs and wages rising despite AI risk